Refund & Returns Policy
Last updated: 29 July 2026
We want you to be happy with every order from AL FAKHER DUBAI. Because our products are sealed items that contain nicotine, returns are limited for health, hygiene and safety reasons — this policy explains what is and isn’t covered.
Damaged, defective or incorrect items
If your order arrives damaged, faulty or not what you ordered, contact us within 24 hours of delivery with your order number and clear photos. We will arrange a replacement or refund at no cost to you.
Items we cannot accept back
- Devices or pods that have been opened, used or had their seal broken (for hygiene and safety).
- Products damaged through misuse after delivery.
- Orders where an age-verification (18+) check could not be completed.
How refunds work
- Approved refunds are issued to your original payment method or, for cash-on-delivery orders, by an agreed method — normally within 7–10 business days.
- Where a replacement is preferred, we will send it on the next available delivery.
How to request a return or refund
Message us through our Contact page with your order number and details, and our team will guide you. This policy does not affect any rights you have under UAE consumer-protection law.
