How to reach us
The fastest way to reach Al Fakher Dubai is by WhatsApp. You can also call us, email us or use the contact form on this page.
- Phone: +971 52 703 9137
- WhatsApp: +971 52 703 9137
- Email: [email protected]
- Location: Dubai, United Arab Emirates
- Delivery hours: Daily, 10:00 AM – 11:59 PM
What to include in your message
- Your name and phone number.
- Your order number, if you have already ordered.
- The product name, puff count and flavor you are asking about.
- Your delivery area (for example Dubai Marina or Abu Dhabi city).
- For a damaged, faulty or wrong item: clear photos of the product and packaging.
Help with an order
Checking on a delivery
Send us your order number on WhatsApp or by phone and we will give you an update. Delivery times are 1 hour in Dubai, Sharjah and Ajman and 12 hours elsewhere in the UAE. See Delivery Information.
Changing or canceling an order
Contact us as soon as possible with your order number. We will do our best to help before your order is dispatched.
Problems with an item
If an item arrives damaged, faulty or incorrect, contact us within 24 hours of delivery. See our Refund & Returns Policy.
Adults only (18+)
Our products contain nicotine and are sold only to adults aged 18 and over. ID may be checked on delivery. See our Age Verification Policy.
