This Privacy Policy explains how Al Fakher Dubai (alfakherdubai.ae, "we", "us", "our") collects, uses and protects your personal information when you visit our website and order from us in the United Arab Emirates.
Information we collect
- Contact and delivery details: your name, phone number, email address and delivery address.
- Order information: the products you buy, your order history and the payment method you choose.
- Payment information: if you pay by card, Apple Pay or Google Pay, payment is taken on our POS machine when your order arrives. We never collect or store your card details on this website. If you pay by bank transfer, we may receive your name and the transfer reference from the bank.
- Messages: anything you send us by WhatsApp, phone, email or our contact form.
- Technical data: IP address, device and browser information, and cookie data. See our Cookie Policy.
How we use your information
- To process, confirm and deliver your orders.
- To take payment and handle refunds.
- To provide customer support and reply to your messages.
- To confirm that customers are 18 or over.
- To keep our website secure and improve it.
- To send offers and updates, only where you have opted in.
- To meet our legal and regulatory obligations in the UAE.
Sharing your information
We share your data only when needed:
- Delivery and courier partners, so they can deliver your order and contact you about it.
- Payment providers, so they can process card, Apple Pay and Google Pay payments made on our POS machine, and refunds.
- Trusted service providers who help us run the website, such as hosting and email services.
- Authorities, where required by law.
We do not sell your personal data.
Cookies
We use cookies to run the cart and checkout, remember your preferences and understand how the site is used. Read our Cookie Policy to learn more and how to manage cookies.
How long we keep your data
We keep personal data only as long as we need it for the purposes above, or as long as UAE law requires (for example, for accounting and tax records). After that, we delete it or make it anonymous.
How we protect your data
We use reasonable technical and organizational measures to protect your data, including a secure (HTTPS) connection on our website. No online service can be completely secure, but we work to keep your information safe.
Your rights
You can ask us to:
- Give you a copy of the personal data we hold about you.
- Correct data that is wrong or incomplete.
- Delete your data, where we do not need to keep it by law.
- Stop sending you marketing messages at any time.
To make a request, contact us using the details below.
Age
Our website and products are for adults aged 18 and over. We do not knowingly collect data from anyone under 18. See our Age Verification Policy.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest version.
Contact us
For any privacy question or request, contact Al Fakher Dubai:
- Phone: +971 52 703 9137
- WhatsApp: +971 52 703 9137
- Email: [email protected]
- Location: Dubai, United Arab Emirates
You can also use our Contact page.
